Unban Requests
We have changed how we process ban requests.
New All ban requests for Twitch are now processed directly on
Twitch using their built in ban appeals
system. Discord bans are processed via email requests detailed below. Please note that we
cannot
overturn or influence Twitch suspensions or warnings as those are global.
Unban requests are only managed by our Senior Staff team - Moderators do not manage unban requests to
ensure that there is a second opinion on the ban. Please do not message senior staff, moderators or
community members about your ban as they will be unable to help.
Twitch Ban Appeals Twitch
All unban requests for Twitch are now processed through Twitch's Unban Request platform. When you
attempt to chat at https://twitch.tv/dexbonus you will be prompted to submit an unban request.
Please ensure that you fill out the unban request with as much detail as possible. Please review the
following guidelines before submitting your request:
- Please ensure that you review the chat history provided by Twitch before appealing.
- Please ensure that you flag if you believe this was a staff mistake.
- Please review our community rules before you appeal.
- Please allow an extended period of time to pass before appealing, unless you believe it was a
mistake by staff.
- Further abuse in ban appeals will lead to your account being reported to Twitch.
If your ban appeal is successful then you will be sent a response from the staff which you will need
to acknowledge. Please be aware that generally if we have unbanned you once you will not be unbanned
if you break the rules again.
Discord Ban Appeals Discord
In order to process our Discord ban appeals we utilise our community email. If you believe that you
have been mistakenly banned on our Discord server please contact us at our email: [email protected].
We will not reply to unban requests, except to ask for clarification or additional information, but
they will be actioned if we believe the ban was a mistake. We do not unban users from our Discord
for "learning their lesson" or "changing for the better" - if you were banned, and your unban
request was denied, your ban is permanent. We are pretty lenient with our Discord server and do not
ban people without an extremely good reason.
Second Round Ban Appeals New
If you have appealed via the methods previously mentioned above and your appeal was declined you can
request a second round review. If you would like to request a second round appeal and your initial
appeal was declined you should wait for a significant amount of time to pass.
You can use the form below to submit your second round appeal. Senior staff do not
regularly review these appeals so you may have to wait up to, or over, 180 days for any response.